Designing safer health care for patients and providers: Lessons from highly reliable industries Richard Day
*Creating change below the waterline: How to change norms and unwritten rules to accelerate improvement David Maxfield * Live streaming not available for this session.
At a measurement crossroads: Where do we go from here? Robert Berenson
Safety and mission assurance: Leadership imperatives for safe design of systems and processes Bryan O'Connor
How to lead and motivate change in a highly human health care system: Defining the soup
Shams Syed Sallie Weaver
Carrots and sticks: The role of measurement in helping regulators monitor performance Patrick Conway
Designing to eliminate and mitigate error: Lessons from the Navy submarines’ unparalleled record of safe operation Rear Adm. Thomas J. Eccles, USN, Ret.
*What works in the science of improvement: How to repeat success and achieve at scale Mary Dixon-Woods * Live streaming not available for this session.
Advancing the science: improving the measurement of quality and safety Matt Austin
Achieving excellence in patient safety: Getting beyond minimum acceptable standards through structured peer-to-peer review Dan Hudson Lori Paine
What works: Adapting the evidence to different contexts Shams Syed Laura Morlock
The customer is always right? The role of patients and health care purchasers in measuring health care performance Leah Binder John Santa
Re-engineering health care: How aerospace technology can help transform health care Ayse Gurses Robert Szczerba
*What works: Transformation at all levels Jill Guindon-Nasir Melinda Sawyer * Live streaming not available for this session.
Back to school: What can health care learn from measurement efforts of the U.S. education system? Aimee Guidera
Real-life in the ICU: Moving from individual heroism to collaborating for safer design Alan Ravitz Adam Sapirstein Rhonda Wyskiel
Accelerating improvement: Innovation flow between regions and countries Edward Kelley
OECD Health Care Quality Indicator Project: An International Case Study in Standardized Data Reporting Niek Klazinga
Challenge: Creating an SEC for Health Care